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RETURN POLICY

Before you return a Bunosilo product, please take a moment to understand how our products are made. All our products have been Hand crafted by Skilled Artisan of India, resulting in each product being unique and slightly different from each other. Let’s not think of a difference in color, irregular weave, or print or a stitch as a defect. Handmade by definition means a glorious uncertainty when it causes to uniformity.

However, if you are not satisfied with your purchase for any reason we are happy to help you.

Please read below our return and exchange policies
  • Products that are eligible for Return can be returned within 7 Days of receiving the merchandise and in following conditions.
  • Items to be returned must be unused, unworn, unwashed and undamaged and with all tags still attached. Return items will only be accepted in their original packaging, including: hangers, polyester bags, hang tags on garments, shoe boxes or dust bags. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.
  • We can exchange goods delivered internationally, but we will charge postage for these exchanges at the standard overseas delivery rates and all the standard policies of return and exchange applies.

If you are not satisfied with your purchase for any reason then you can surely return the package.

If you are not satisfied with the size of the product that you have received, no problem you can exchange it easily. Please help us by providing us with your Order Number and our Customer Care Team will get back to you within 10:00 am to 6:00 pm.

If you are having any queries about our Return and Exchange Policy, please refer to this link : https://www.bunosilo.com/returns/

Refunds will be done only in the following cases :-

  • If the packages are lost in transit
  • In case the product shipped is the wrong item or not as per the order

Not all products are eligible for returns and exchange. It can only be done in the following cases.

  • Size deviation from the order, only for unused garments. Please review our size guide carefully before selecting your size.
  • Genuine quality issues of the product. By genuine we mean bad workmanship or defective materials only.
  • In case the product shipped is not as per order (colour variation form screen to actual should be mentioned ).
  • Store Credit- We will issue a credit voucher with lifetime validity against the returned item(s), which can be used for your future purchases.
  • Refund- Please note we do not refund money on any merchandise sold.
  • Items to be returned must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including: hangers, polyester bags, hang tags on garments, shoe boxes or dust bags.

Not all products are eligible for returns. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are "Final Sale." Please make it a point to understand which products are eligible for returns before purchasing.

  • Products under Custom made / personalised to your requirement Jewellery, Bags, Accessories, Stationery & Gifts and House and Home category. Unless products are received in a damaged condition and timely notified.
  • Products, which have been custom- made for the customer. Unless they do not match the specifications given by the customer.
  • Due to minor design variation with handloom and handcrafted products there will always be some variation between products.
  • Color variation from what you see on the computer and actual product. We have made every effort to display colors as accurately as possible. However, as screens vary, we cannot guarantee that your screen’s display of any color will be completely accurate.
  • Customised product to your size or need, until and unless its different from the requests made.
  • All products on Clearance sale are not eligible for exchange or return.
  • Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer. .
  • Packages lost in transit.
  • In case the product shipped is the wrong item or not as per order.
  • Products that may have been damaged or defective or may have been sent by error will be fully refunded.
  • In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product with the Bar Code within 48 hours of receiving your order. The Bunosilo care team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed upon time.Once your return has been authorized, we'd be happy to process your refund.
  • Incorrect or outdated delivery address including any form of a PO Box address.
  • After 3 failed delivery attempts by the courier.
  • Package refused by recipient.
  • Products returned in a used or damaged condition.

Note: exchange and Refunds will only be made after we have received the returned shipment. Except if the package has been lost in transit.

In the unlikely event that your purchase arrives damaged, you should e-mail us a photo of the damaged product. This should be done within 24hrs of receiving your order. Bunosilo.com team must receive an email at [email protected] approve your return request. Once you request is received and approved.Products that may have been damaged or defective or may have been sent by error will be fully refunded.

Please slip the product back to the following address:

Bunosilo
C/o NKB E-Solutions ,
184, Harish Mukherjee Road,
West-Bengal, India.
Phone- +91 9831080523

Office hours 10 a.m to 6 p.m ISD , Monday to Friday we are closed on weekends and Bank holidays.

we will gladly offer you an exchange, through store credits.

  • Please note in case of regular exchange, shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address.
  • Please note in case of regular exchange, shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address.
  • Products that may have been damaged or defective or may have been sent by error will be fully refunded.
  • We aim to process all returns with in 1 week, if you have any questions about your return, feel free to reach out Bunosilo to care team at [email protected]

All, returns are subjected to the discretion of Bunosilo care team. But we are friendly Bunch!

Contact Us

You can call us at: +91 9073981984

Our office hours are 10 AM to 6 PM IST (Indian Standard Time) Monday to Friday. We are closed on weekends and on bank holidays.

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About

Bunosilo is a multi-vendor platform that curates an exquisite range of handcrafted products. It is a 'slow-fashion' contemporary brand, campaigning to transform today's globalized mass-oriented fashion industry.

With a blend of art and elite pick of crafts across Indian culture, we curate a luxurious ethos of tradition and heritage, styled to the quintessence of your persona.

Excluding the negative externalities of a middleman, Bunosilo initiates a direct dialogue between the maker and the consumer, adding to either party's benefit.

To develop a deeper relationship between the consumer and the product, we labour to educate our consumer of the product, the process involved in making it, the craft associated with it. This done to discourage them from The current trend of Use and Throw. This understanding of the textiles and hand processes deployed, not only is of value to the maker but also helps shift the consumer ideology to a better and sustainable alternative.

A dialogue between the consumer and the maker, helps the maker understand his preferences, likes and inclinations, who then crafts a befitting product aligned to the customer's need and requirements. This symbiosis makes both the maker and the customer beneficiaries; with the former demanding products tailored to their persona and the latter restricting production to what has been ordered.

We believe every curve is beautiful and endeavor to go beyond stereotypes of shape and size. We aim to provide Customization options for women and men of all sizes. We vouch by the motto of slow and sustainable fashion and ensure the involvement of a hand process, in the entire chain of manufacturing. We follow the practice of '1 product by 1 artisan' to support marginal designers and prevent de-skilling of artisans. All our products are tagged with the process it has followed to reach you.