BUNOSILO -- Return Policy

RETURN POLICY

Before you return a Bunosilo product, please take a moment to understand how our products are made. All our products have been Hand crafted by Skilled Artisan of India, resulting in each product being unique and slightly different from each other. Let’s not think of a difference in color, irregular weave, or print or a stitch as a defect. Handmade by definition means a glorious uncertainty when it causes to uniformity.

However, if you are not satisfied with your purchase for any reason we are happy to help you.

Please read below our return and exchange policies

Products that are eligible for Return can be returned within 48 hours of receiving the merchandise and in following conditions.
Items should be returned unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.
We can exchange goods delivered internationally, but we will charge postage for these exchanges at the standard overseas delivery rates.

Eligible products for Return

Not all products are eligible for returns and exchange. It can only be done in the following cases.

Size deviation from the order, only for unused garments. Please review our size guide carefully before selecting your size.
Genuine quality issues of the product. By genuine we mean bad workmanship or defective materials only.
In case the product shipped is not as per order.

No exchange or refund

Will be given in the following cases:

Products under Jewellery, Bags, Accessories, Sationery & Gifts and House and Home category. Unless products are received in a damaged condition and timely notified.
Products, which have been custom- made for the customer. Unless they do not match the specifications given by the customer.
Due to minor design variation with handloom and handcrafted products there will always be some variation between products.
Color variation from what you see on the computer and actual product. We have made every effort to display colors as accurately as possible. However, as screens vary, we cannot guarantee that your screen’s display of any color will be completely accurate.
Customised product to your size or need, until and unless its different from the requests made.

Refunds will be done only in the following cases:

Packages lost in transit.
In case the product shipped is the wrong item or not as per order.

No refunds/exchanges will be given in the following cases:

Incorrect or outdated delivery address including any form of a PO Box address.
After 3 failed delivery attempts by the courier.
Package refused by recipient.
Products returned in a used or damaged condition.

Note: exchange and Refunds will only be made after we have received the returned shipment. Except if the package has been lost in transit.

Damaged Products –

In the unlikely event that your purchase arrives damaged, you should e-mail us a photo of the damaged product. This should be done within 24hrs of receiving your order. Bunosilo.com team must receive an email at help@bunosilo.com approve your return request. Once you request is received and approved. Please slip the product back to the following address:

Bunosilo
C/o NKB E-Solutions ,
184, Harish Mukherjee Road,
West-Bengal, India.
Phone- +91 033 65010523

Office hours 10 a.m to 6 p.m ISD , Monday to Friday we are closed on weekends and Bank holidays.

Upon authorization of returns

we will gladly offer you an exchange, through store credits.

Please note in case of regular exchange, shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address.
Products that may have been damaged or defective or may have been sent by error will be fully refunded.
We aim to process all returns with in 1 week, if you have any questions about your return, feel free to reach out Bunosilo to care team at admin@bunosilo.com

All, returns are subjected to the discretion of Bunosilo care team. But we are friendly Bunch!

Contact Us

You can call us at: +91 9831080523

Our office hours are 10 AM to 6 PM IST (Indian Standard Time) Monday to Friday. We are closed on weekends and on bank holidays.

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About

Bunosilo is a multi-vendor platform that curates an exquisite range of handcrafted products. It is a 'slow-fashion' contemporary brand, campaigning to transform today's globalized mass-oriented fashion industry.

With a blend of art and elite pick of crafts across Indian culture, we curate a luxurious ethos of tradition and heritage, styled to the quintessence of your persona.

Excluding the negative externalities of a middleman, Bunosilo initiates a direct dialogue between the maker and the consumer, adding to either party's benefit.

To develop a deeper relationship between the consumer and the product, we labour to educate our consumer of the product, the process involved in making it, the craft associated with it. This done to discourage them from The current trend of Use and Throw. This understanding of the textiles and hand processes deployed, not only is of value to the maker but also helps shift the consumer ideology to a better and sustainable alternative.

A dialogue between the consumer and the maker, helps the maker understand his preferences, likes and inclinations, who then crafts a befitting product aligned to the customer's need and requirements. This symbiosis makes both the maker and the customer beneficiaries; with the former demanding products tailored to their persona and the latter restricting production to what has been ordered.

We believe every curve is beautiful and endeavor to go beyond stereotypes of shape and size. We aim to provide Customization options for women and men of all sizes. We vouch by the motto of slow and sustainable fashion and ensure the involvement of a hand process, in the entire chain of manufacturing. We follow the practice of '1 product by 1 artisan' to support marginal designers and prevent de-skilling of artisans. All our products are tagged with the process it has followed to reach you.