If you are not satisfied with your purchase for any reason then you can surely return the package.

If you are not satisfied with the size of the product that you have received, no problem you can exchange it easily. Please help us by providing us with your Order Number and our Customer Care Team will get back to you within 10:00 am to 6:00 pm.

If you are having any queries about our Return and Exchange Policy, please refer to this link : https://www.bunosilo.com/returns/

Refunds will be done only in the following cases :-

• If the packages are lost in transit
• In case the product shipped is the wrong item or not as per the order

Not all products are eligible for returns and exchange. It can only be done in the following cases.

• Size deviation from the order, only for unused garments. Please review our size guide carefully before selecting your size.
• Genuine quality issues of the product. By genuine we mean bad workmanship or defective materials only.
• In case the product shipped is not as per order (colour variation form screen to actual should be mentioned ).
• Store Credit- We will issue a credit voucher with lifetime validity against the returned item(s), which can be used for your future purchases.
• Refund- Please note we do not refund money on any merchandise sold.
• Items to be returned must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including: hangers, polyester bags, hang tags on garments, shoe boxes or dust bags.

Not all products are eligible for returns. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are "Final Sale." Please make it a point to understand which products are eligible for returns before purchasing.

• Products under Custom made / personalised to your requirement Jewellery, Bags, Accessories, Stationery & Gifts and House and Home category. Unless products are received in a damaged condition and timely notified.
• Products, which have been custom- made for the customer. Unless they do not match the specifications given by the customer.
• Due to minor design variation with handloom and handcrafted products there will always be some variation between products.
• Color variation from what you see on the computer and actual product. We have made every effort to display colors as accurately as possible. However, as screens vary, we cannot guarantee that your screen’s display of any color will be completely accurate.
• Customised product to your size or need, until and unless its different from the requests made.
• All products on Clearance sale are not eligible for exchange or return.
• Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer. .

• Packages lost in transit.
• In case the product shipped is the wrong item or not as per order.
• Products that may have been damaged or defective or may have been sent by error will be fully refunded.
• In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product with the Bar Code within 48 hours of receiving your order. The Bunosilo care team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed upon time.Once your return has been authorized, we'd be happy to process your refund.

• Incorrect or outdated delivery address including any form of a PO Box address.
• After 3 failed delivery attempts by the courier.
• Package refused by recipient.
• Products returned in a used or damaged condition.

Note: exchange and Refunds will only be made after we have received the returned shipment. Except if the package has been lost in transit.

In the unlikely event that your purchase arrives damaged, you should e-mail us a photo of the damaged product. This should be done within 24hrs of receiving your order. Bunosilo.com team must receive an email at [email protected] approve your return request. Once you request is received and approved.Products that may have been damaged or defective or may have been sent by error will be fully refunded.

Please slip the product back to the following address:

Bunosilo
C/o NKB E-Solutions ,
184, Harish Mukherjee Road,
West-Bengal, India.
Phone- +91 9831080523

Office hours 10 a.m to 6 p.m ISD , Monday to Friday we are closed on weekends and Bank holidays.

we will gladly offer you an exchange, through store credits.

• Please note in case of regular exchange, shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address.
• Please note in case of regular exchange, shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address.
• Products that may have been damaged or defective or may have been sent by error will be fully refunded.
• We aim to process all returns with in 1 week, if you have any questions about your return, feel free to reach out Bunosilo to care team at [email protected]

All, returns are subjected to the discretion of Bunosilo care team. But we are friendly Bunch!