Orders and Delivery

We at Bunosilo.com strive to be more than just an online store; we try to improve your experience in discovering Products Handcrafted by Skilled Artisans of India and maintain your curiosity by introducing new products straight from the Hands of artisans. We also attempt to follow a made-to –order model of sustainable chain of production and attempt to provide the highest level of customization possible to the customer.

At “Bunosilo” we take great care in delivering your products to you and we partner only with reputed Courier Services. For both shipping within India and internationally shipping is calculated once you put in your location.

Delivery Time - It will be mentioned during the placing of order, please note number of days mentioned excludes non-working days and holidays. Bunosilo will not be held responsible for delays caused by destination customs clearance processes.

1.Where is my order?

If you haven't received your order yet and the timeline has elapsed then please provide us with your Order Number. We will arrange a call back for you as soon as possible.

2) How do I track my order?

You can track your order through the following procedure :-

When your product will be dispatched from our warehouse, we will send an official email to your email id, stating that your order has been dispatched.
The email will contain the Tracking Number and Details of the Courier Partner.
Note the name of the Courier Partner ( eg FedEx) and log in to their official site.
Search your Tracking Number in their site and your status will be displayed.

3) I need urgent delivery.

In case if you need an urgent delivery then please confirm the Date of Delivery for your product. Our customer care team will get back to you within 10am to 6pm.

4) Do you have cash on delivery?

Yes, we have a Cash On Delivery ( COD) process available for payment.
In case if you don't find the option of COD visible, please feel free to contact us.

5) Can I make part payment ?

Yes, you can make part payment. You have to pay 50% of the MRP associated with the product through the Online Payment method. The rest 50% can be paid through Cash On Delivery (COD) process after receiving the product.

6) Unable to do online payment.?

We sincerely apologize for the inconvenience caused. Please provide us with your contact number at [email protected] and our customer care team will surely get back to you as soon as possible.

7) Can I pay in other currency ?

Yes, you can surely pay in other currencies.
For changing currencies please follow the procedure :

Scroll down to the bottom of our website, where you will find a number of abbreviated options of currencies available, just above The Blog tab.
The options available for foreign currencies are 'Great Britain Pound' (GBP), EURO (EUR), Japanese Yen (JPY), Indian Rupee (INR), US Dollar (USD) and Australian Dollar (AUD).
Click on one of the currencies and check the website again. You will find that the INR prices of our products are automatically converted into your chosen currency.

8) How many days does it take to deliver outside India ?

Once the product is ready, it will take within 7 to 10 days to deliver the products outside India.

9) Can I customize the product?

Yes you can customize your product.

For Size customization please click on the Size Tab. A drop down list will appear. Choose the Custom Size option from that list.
Fill in the details of your required measurements in the boxes named as Chest, Bust, Shoulders, Waist, Hips and other body measurements for clothing. Feet Length, Heel Size and Feet Measurements for shoes. Length, Width and Height for Living Space Items.
For other types of customization like product length, design, color, patterns and types please click on the Customize Tab. Fill in the required details for customization in the box named as 'Add Custom Requests'.

10) Unable to place the Order ?

If you are unable to place your order on our website, then don't worry we will assist you.
Please provide us with your contact number by sending an email at [email protected]

11) How many days will it take in Express Shipping ?

Once the product is ready, it will take within 2 to 3 days to deliver the product through the Express Shipping method.

12) How many days will it take in Surface shipping ?

Once the product is ready, it will take within 5 to 7 days to deliver the product through the Surface Shipping method.

13) Can you deliver in 2 to 3 days ?

Yes, we can surely deliver your product within 2 to 3 days. Please email us your Address and Contact Number at [email protected] and we will get back to you as soon as possible.

14) I have not received the pillow cover.

If you haven't received your order yet and the timeline has elapsed then please provide us with your Order Number. We will arrange a call back for you as soon as possible.

15) How many days will it take to deliver?

Click on the Delivery and Return Option visible below the product. The date of Dispatch (product making time) + Delivery Time (based on your chosen shipping method) will be specified.

WHERE IS MY ORDER?

If you haven't received your order yet and the timeline has elapsed then please provide us with your Order Number. We will arrange a call back for you as soon as possible.

HOW DO I TRACK MY ORDER?

You can track your order through the following procedure :-

When your product will be dispatched from our warehouse, we will send an official email to your email id, stating that your order has been dispatched.
The email will contain the Tracking Number and Details of the Courier Partner.
Note the name of the Courier Partner ( eg FedEx) and log in to their official site.
Search your Tracking Number in their site and your status will be displayed.

I NEED URGENT DELIVERY.

In case if you need an urgent delivery then please confirm the Date of Delivery for your product. Our customer care team will get back to you within 10am to 6pm.

DO YOU HAVE CASH ON DELIVERY?

Yes, we have a Cash On Delivery ( COD) process available for payment. In case if you don't find the option of COD visible, please feel free to contact us.

CAN I MAKE PART PAYMENT ?

UNABLE TO DO ONLINE PAYMENT.?

We sincerely apologize for the inconvenience caused. Please provide us with your contact number at [email protected] and our customer care team will surely get back to you as soon as possible.

CAN I PAY IN OTHER CURRENCY ?

Yes, you can surely pay in other currencies.
For changing currencies please follow the procedure :

Scroll down to the bottom of our website, where you will find a number of abbreviated options of currencies available, just above The Blog tab.
The options available for foreign currencies are 'Great Britain Pound' (GBP), EURO (EUR), Japanese Yen (JPY), Indian Rupee (INR), US Dollar (USD) and Australian Dollar (AUD).
Click on one of the currencies and check the website again. You will find that the INR prices of our products are automatically converted into your chosen currency.

HOW MANY DAYS DOES IT TAKE TO DELIVER OUTSIDE INDIA ?

Once the product is ready, it will take within 7 to 10 days to deliver the products outside India.

CAN I CUSTOMIZE THE PRODUCT?

Yes you can customize your product.

For Size customization please click on the Size Tab. A drop down list will appear. Choose the Custom Size option from that list.
Fill in the details of your required measurements in the boxes named as Chest, Bust, Shoulders, Waist, Hips and other body measurements for clothing. Feet Length, Heel Size and Feet Measurements for shoes. Length, Width and Height for Living Space Items.
For other types of customization like product length, design, color, patterns and types please click on the Customize Tab. Fill in the required details for customization in the box named as 'Add Custom Requests'.