BUNOSILO -- Customer Service

SHOP OVER THE PHONE

To make shopping convenient for you we even offer shop over the phone services. Please drop us an email on info@bunosilo.com with the subject line SHOP OVER THE PHONE, body of the email will contain your phone number and a convenient time for us to call you.

Or you can even send us an sms at text: SHOP OVER THE PHONE and convenient timing .

We will surely get in touch and provide desired assistance. Give contact name and phone no.

PERSONAL SHOPPING

Indulge in a tailored appointment for all kinds of personal shopping requirements. Whether you are looking for a special outfit for a big event, a customized dress to fit you like a glove or pieces to work your existing wardrobe.

It’s a total time saver and it's free of fee!

Book your free appointment today at help@bunosilo.com. Make sure to add PERSONAL SHOPPING as your subject line.

1) I have an issue with the order.

If you are having any issues with your Order then please mail us your queries at help@bunosilo.com. Our customer care team will get back to you as soon as possible.

2) Have a general query ? Chat with Us.

If you are having any general queries about our website and products, you can reach us. You can connect with us over our Whatsapp Number : 9841080523 or contact us at our Customer Care Number : 9073981984 where you can Call or send us an SMS. You can also chat with us by clicking on the Chat Icon available on our website. We are online and ready to help.

3) Can I place an order on Phone / WhatsApp ?

Yes, you can place your order over Phone or WhatsApp. For placing an order over WhatsApp please connect through our WhatsApp number 9831080523.

4) Can anyone assist me ?

Yes, we are ready to assist you with your shopping at Bunosilo. Please provide us with your Contact Number by connecting us over our WhatsApp Number : 9831080523.

5) Any discount ?

If you are a first time user, then please register your email id with us. You will receive a Coupon Code from our end. It will carry the amount of Discount prevalent for first time users. We also provide Seasonal Discounts and Sale Discounts on our collections for different occasions.

6) I'm a first time user.

If you are a first time user, then please register your email id with us. You will receive a Coupon Code from our end. It will carry the amount of Discount prevalent for first time users.

7) Can you share the ready products images ?

Yes, we can share ready product images. Please send us your contact number over our WhatsApp Number 9841080523 and our Customer Care Team will get back to you as soon as possible.

8) Can you send me a sample of Rug?

Yes, we can send you a sample rug. Please select your design from our collection and connect with us over our Whatsapp Number : 9841080523.
For a sample of 1ft X 1ft charges of INR 1000 will be applicable.

9) How are the rugs made ?

Our rugs and carpets are handcrafted out of New Zealand Wool and Indian Wool. These are processed by local Indian artisans through hand-knitting, hand-tufting and other handcrafting techniques.

10) Are the rugs safe for kids ?

Our rugs are absolutely safe for children. They are made out of natural wool and have anti allergic and anti bacterial properties.

11) What is the cleaning process for rugs and carpets ?

For maintaining the rugs in a perfect way, please follow the cleaning instructions :-

Please do not soak the rug in any liquid.
Avoid using harsh chemicals for removing stains.
Dry clean only
Please keep away the rugs from sharp objects, hot objects and open fire places.
Avoid prolonged moisture and direct sunlight.

For more details, please feel free to contact us.

12) Do you have a cotton Rug ?

Yes, we also have a cotton rug in our collection. It is made of 100% cotton. The rug is vibrant, creative, eco-friendly and made from recycled fabric.

13) I want to order in bulk.

If you want to order in bulk then please connect with us over our Whatsapp Number : 9841080523 and share your details or contact us at our Customer Care Number : 9073981984 where you can Call or send us an SMS. You can also chat with us by clicking on the Chat Icon available on our website. We are online and ready to help.
Our customer care team will get back to you as soon as possible.

14) Are the planters with the plant ?

The planters and pots are NOT available with Plants. The plants that are visible in the picture are only for photoshoot purposes.

15) Want to see the actual image ?

If you want to view the actual image of the planter then swipe the Image of the Product to view it. The separate images of only planters without plants are also provided for your benefit.

16) Want to know the material ?

The material of the products are specified in the Description of the product. Also it is specified under the Material option that is visible below the description of the product.

Contact Us

You can call us at: +91 9073981984

Our office hours are 10 AM to 6 PM IST (Indian Standard Time) Monday to Friday. We are closed on weekends and on bank holidays.

Send An Email

About

Bunosilo is a multi-vendor platform that curates an exquisite range of handcrafted products. It is a 'slow-fashion' contemporary brand, campaigning to transform today's globalized mass-oriented fashion industry.

With a blend of art and elite pick of crafts across Indian culture, we curate a luxurious ethos of tradition and heritage, styled to the quintessence of your persona.

Excluding the negative externalities of a middleman, Bunosilo initiates a direct dialogue between the maker and the consumer, adding to either party's benefit.

To develop a deeper relationship between the consumer and the product, we labour to educate our consumer of the product, the process involved in making it, the craft associated with it. This done to discourage them from The current trend of Use and Throw. This understanding of the textiles and hand processes deployed, not only is of value to the maker but also helps shift the consumer ideology to a better and sustainable alternative.

A dialogue between the consumer and the maker, helps the maker understand his preferences, likes and inclinations, who then crafts a befitting product aligned to the customer's need and requirements. This symbiosis makes both the maker and the customer beneficiaries; with the former demanding products tailored to their persona and the latter restricting production to what has been ordered.

We believe every curve is beautiful and endeavor to go beyond stereotypes of shape and size. We aim to provide Customization options for women and men of all sizes. We vouch by the motto of slow and sustainable fashion and ensure the involvement of a hand process, in the entire chain of manufacturing. We follow the practice of '1 product by 1 artisan' to support marginal designers and prevent de-skilling of artisans. All our products are tagged with the process it has followed to reach you.